Refund and Returns Policy
Welcome to our Refund and Returns policy page here at Herbal Empire, we take pride in offering high-quality natural herbal incense products designed to enhance your well-being and elevate your sensory experiences. We understand that sometimes a product may not meet your expectations, and we are here to make the returns and refund process as smooth and straightforward as possible. This Refund and Returns Policy outlines our procedures and guidelines to ensure a clear understanding of how we handle returns and refunds.
Our Return Policy
We want you to be completely satisfied with your purchase from Herbal Empire. If for any reason you are not happy with your order, you may return it under the following conditions:
1. Eligibility for Returns:
- Time Frame: You have 30 days from the date of delivery to initiate a return. After this period, we unfortunately cannot offer you a refund or exchange.
- Condition of Items: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Items that have been opened or used cannot be returned due to hygiene and safety concerns. We want to ensure the integrity of our products for all customers.
2. Non-Returnable Items:
Certain items are non-returnable, including:
- Opened or used herbal incense products.
- Gift cards or promotional items.
- Items marked as final sale.
How to Initiate a Return
If you wish to return a product, please follow these steps to ensure a smooth return process:
1. Contact Our Customer Support:
To start the return process, please contact our customer support team at herbalempireonline@gmail.com or call us at +1 (920) 298-3048. Provide your order number and a brief description of why you wish to return the item. This information will help us assist you promptly.
2. Receive Return Authorization:
Once we receive your return request, our team will review it and issue a Return Authorization (RA) number along with specific instructions on how to return the product. Please note that returns sent without an RA number may result in delays or may not be processed.
3. Prepare the Item for Return:
Carefully package the item in its original packaging, including all accessories, documentation, and any promotional items that were included. Clearly write your RA number on the outside of the package to ensure proper processing upon receipt.
4. Ship the Item:
Return the item to us using the address provided in your return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process
After we receive your returned item, we will inspect it to verify that it meets our return policy requirements. If the return is approved, your refund will be processed as follows:
1. Refund Method:
Refunds will be issued to the original payment method used during your purchase. Please allow 5-10 business days for the refund to appear in your account after it has been processed. Processing times may vary based on your bank or payment provider.
2. Partial Refunds:
In some instances, a partial refund may be granted if the item is not returned in its original condition, is damaged, or is missing parts for reasons not due to our error. We want to ensure fair treatment for all customers while maintaining the integrity of our products.
Exchanges
If you received a defective or incorrect item, we will gladly process an exchange. Please follow the same steps outlined for initiating a return and indicate that you would like an exchange instead of a refund. We will cover the shipping costs for sending the replacement item to you.
Shipping Costs
Please note that shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid shipping label to facilitate the return.
Customer Support
Our customer support team is here to assist you with any questions or concerns regarding our Refund and Returns Policy. Whether you need help with a return or have inquiries about our products, we are ready to provide support to ensure your satisfaction.
Contact Us:
Email: herbalempireonline@gmail.com
Phone: +1 (920) 298-3048
Live Chat: Our live chat support is found on our website.
Final Thoughts
At Herbal Empire, we are dedicated to your satisfaction and committed to providing you with the highest quality natural herbal incense products. We understand that not every purchase may meet your expectations, and we appreciate your understanding as we work to resolve any issues. Thank you for choosing Herbal Empire, where nature’s essence is at your fingertips!